Frequently Asked Questions
Everything you need to know about your Scarlett Gasque experience.
How do I determine my correct size?
We provide a detailed size guide on every product page. If you are between sizes or need personalized assistance, our customer care team is available to help you find the perfect fit for your silhouette.
What is your return policy?
We offer a 14-day return window for all unworn items in their original packaging with tags attached. Please note that for hygiene reasons, certain intimate apparel cannot be returned if the protective seal is broken.
How long will it take to receive my order?
Standard shipping typically takes 3-5 business days within the UK, while international delivery can take 7-14 business days depending on the destination and customs processing.
Do you offer international shipping?
Yes, Scarlett Gasque ships worldwide. Shipping costs and delivery timelines are calculated at checkout based on your specific location.
How should I care for my Scarlett Gasque garments?
To preserve the delicate fabrics and intricate detailing of our pieces, we recommend hand washing in cold water with a gentle detergent and laying flat to dry.
Can I change or cancel my order after it has been placed?
We aim to process orders as quickly as possible. If you need to make a change, please contact us within 1 hour of placing your order, and we will do our best to accommodate your request.